Impact Report

 

2023/2024 year in review 

 

Reflecting on our 50th year of dedicated service supporting women and children affected by domestic abuse and homelessness

 

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Welcome

Welcome to our year in review for 2023/2024. As we reflect on our 50th year, Lynne Moran, Chair of the Board of Trustees brings into focus our legacy of resilience, acknowledging both the progress made and the challenges that remain. This year’s report illustrates the commitment of our staff, volunteers, and supporters, while highlighting our holistic approach to empower victims and survivors. Despite increased pressures and complex needs, our mission to provide safe accommodation, therapeutic support, and community-based resources continues with a vision for a future free from abuse and violence.

Our Jubilee Year in Pictures

Click to enlarge images

Spotlights

Bringing Joy Beyond Trauma

From gardening and cooking projects to community outings, these moments provided women and children with a chance to relax, bond, and create positive memories. Celebrations of Diwali, Eid, and International Women’s Day, alongside beach trips and birthdays, strengthened family connections and encouraged a sense of community. These experiences helped residents build hope, resilience, and a renewed sense of joy, supporting their journey toward a brighter future.

Abuse is Ageless

This year we extended essential support to older victims of abuse, including a woman in her 80s. This demographic often face distinct challenges like isolation, physical limitations, and shame. With specialised training and a focus on safeguarding, our team is well-equipped to recognise and address abuse in older adults, ensuring no one is left behind.

Our Collaborative Approach

The work we do is greatly amplified through our partnerships, which allow us to provide comprehensive support tailored to the diverse needs of those we serve. From strategic planning with City of Wolverhampton Council and risk assessments with MARAC to specialised support with agencies like Recovery Near You, Refugee and Migrant Centre, and Wolverhampton Homes, each partnership extends our reach and deepens our impact. Together, we’re building a safer, more resilient community.

What women are saying

“The Haven has been our saving grace. My daughter and I arrived with nothing but the clothes we were wearing. The grant we received changed our lives, allowing us to buy a fridge and food for our new home. As a single mom with few resources, this support has meant the world to us, giving us a fresh start and a chance to rebuild our lives.”

– Martha*

“The compassionate support and guidance I received through counselling has helped me heal from the trauma of domestic abuse and I am regaining my strength. I am forever grateful for The Haven’s dedication to helping survivors like me rebuild our lives.”

– Nisha*

“I really enjoyed going out to the Wildside Activity Centre with the other ladies and children. It was so nice being out in the fresh air. The event was well run with something to do for all ages.”

– Jane*

“I was worried coming to The Haven knowing that I would not be able celebrate Eid with my family. But I have found a new family here and I am so happy that I made the decision to leave. The support has

– Geela*

*Please note that names have been changed.

“The Haven has been our saving grace…”

The Figures

total calls and messages were received through our Helpline, WhatsApp and Live Chat service

women supported through our community services and resources

%

of children and young people reported progress in their wellbeing since being in contact with The Haven

women supported with counselling and wellbeing including small grants

people trained in total

women supported with small grants when leaving the service

students reached through MENgage and EmpowHER

children and young people supported in total

total website sessions from 12,000+ website clicks

Animal therapy

The Children and Young People (CYP) team introduced animal therapy with Giant African Snails to help children and young people experience the benefits of positive sensory touch. By interacting with these gentle creatures, participants learn that not all forms of touch are negative and that contact can be positive and healing.

In the group sessions, the snails served as a metaphor for the children themselves – fragile beings requiring care, feeding, nurturing, and love from a supportive third party. This helps children understand the importance of self-care and the care they deserve from others. This form of therapy also aims to foster resilience, showing participants that with the right support and guidance, they can achieve their goals and overcome challenges.

All the children were able to follow simple daily instructions to help support the snails. To make the experience inclusive and accessible for children with Special Educational Needs (SEN), the team created tailored fact files about the snails and used YouTube videos to provide additional visual and auditory aids. This approach helps participants gain knowledge about the species and develop a deeper connection with these unique creatures.

…not all forms of touch are negative…

“Caring for these snails has helped me feel more confident and strong…”

What children and young people are saying

“I love helping the snails eat their veggies every day, and now I enjoy eating healthy meals too!”

– Ajay*, aged 6

"I wash my hands all the time now because I like to take care of the snails!”

– Fatima*, aged 5

“Caring for these snails has helped me feel more confident and strong, even though I used to be shy and fragile like them.”

– Kai*, aged 14

“Thanks to the CYP team and the snail’s diet, my son who loves to feed them now eats tomatoes, grapes, and even broccoli! I couldn’t have imagined a healthier diet for him before this.”

– Amara*, mum

*Please note that names have been changed.

Fundraising Spotlight – Our Jump 50 Heroes

Click to enlarge images

Who: 50 Haven Heroes – brave supporters of The Haven Wolverhampton
What: Jump 50 (Sponsored skydive event)
When: June 2023
Why: To raise awareness and vital funds for The Haven, supporting its mission to help vulnerable women and children escape abuse and build safer futures.
The impact: This year, our Haven Heroes bravely supported The Haven’s mission by taking on challenges to help raise awareness and funds for women and children fleeing abusive situations. One of those challenges was Jump 50, a skydiving event celebrating The Haven’s 50 years of support. We were in search of 50 skydivers, each representing a year from our history. The response was overwhelming, with 56 participants.
Community support is essential for organisations like ours. It amplifies our efforts and extends our reach, allowing us to provide a lifeline and resources to those in need. Our heroes’ courage and enthusiasm help us not only raise funds but also inspire others to join our cause.
The thrill of their 14,000 ft freefall and the breathtaking views they experienced serve as a reminder of the bravery it takes for women and children to leave abusive environments and start anew. This exhilarating experience symbolises the journey of survivors who summon their inner strength to overcome adversity and embrace a brighter future.
The overwhelming response to our call for skydivers has been truly inspiring leading us to bring back this challenge. We are grateful for the enthusiasm and support from participants and spectators alike. Stay tuned to our website for updates on future events, as we continue to create opportunities for empowerment and exhilarating experiences.

“When the plane doors opened, I froze and didn’t think I would be able to do it, but remembering why I was doing it gave me the motivation to jump! I wanted to do something that pushed me completely out of my comfort zone to show everyone who sponsors me for all my challenges, just how much The Haven means to me.”

– Laura Cahill

“Challenge Complete! It was awesome! The real heroes are the women who are brave enough to make a stand and take back their lives. Thank you for letting me be a part of the challenge!”

– Claire Secker

“Through this challenge, we wanted to honour the bravery and resilience of the women at The Haven, and contribute to the vital work being done by The Haven Wolverhampton to support those in need. It has pushed us outside of our comfort zone, testing us personally, but we have shared an incredible experience together.”

– Team TPSquared

“Completing the Skydive for The Haven Wolverhampton was an unbelievable adventure that brought our team at Porsche Wolverhampton together in ways we could never have imagined. It was an experience that will forever hold a special place in our hearts.”

– Porsche Wolverhampton

total raised from 50th anniversary charity ball

total raised through the Jump 50 sponsored skydive event

total was raised through all our fundraising efforts

Download our latest reports

Discover the Impact of 50 Years of Support 

Read stories of resilience and transformation, highlighting the impact of our services, initiatives, and partnerships that have helped rebuild countless lives. From safe accommodations to therapeutic interventions, this report showcases how we are creating lasting change in our community.

Download the report to explore our journey, discover inspiring personal stories, and see the tangible outcomes of your support. Learn how we are tackling the challenges ahead while remaining steadfast in our vision for a world free from oppression, violence, and homelessness. Together, we can continue to make a difference.

2020 – 2021

A reflection on the impact of COVID-19, with a spotlight on supporting staff wellbeing as we embrace a flexible hybrid work model, and women with no recourse to public funds.  Click to download.

2021 – 2022

Moving ahead post covid-19 challenges, we continue to prioritise the safety of women and chiLdren, and develop Accomodations and services to meet their specific needs. Click to download.

2022 – 2023

A celebration of our legacy of change over the last five decades; recognising the ever pressing need for our services as we envision a safer world. Spotlight on working together and substance use. Click to download.