• We will adhere to the Fundraising Code of Practice.
• We will monitor fundraisers, volunteers and third parties working with us to raise funds, to ensure that they comply with the Code of Fundraising Practice and with this Promise.
• We will comply with the law as it applies to charities and fundraising.
• We will display the Fundraising Regulator badge on our fundraising
  material to show we are committed to good practice.

• We will tell the truth and we will not exaggerate.
• We will do what we say we are going to do with donations we receive.
• We will be clear about who we are and what we do.
• We will give a clear explanation of how you can make a gift and change a regular donation.
• Where we ask a third party to fundraise on our behalf, we will make
  this relationship and the financial arrangement transparent.
• We will be able to explain our fundraising costs and show how they are in the best interests of our cause if challenged.
• We will ensure our complaints process is clear and easily accessible.
• We will provide clear and evidence-based reasons for our decisions on complaints.

• We will respect your rights and privacy.
• We will not put undue pressure on you to make a gift. If you do not want to give or wish to cease giving, we will respect your decision.
• We will have a procedure for dealing with people in vulnerable circumstances and it will be available on request.
• Where the law requires, we will get your consent before we contact you to fundraise.
• If you tell us that you don’t want us to contact you in a particular way we will not do so. We will work with the Telephone, Mail and
  Fundraising Preference Services to ensure that those who choose
  not to receive specific types of communication don’t have to.

• We will treat donors and the public fairly, showing sensitivity and adapting our approach depending on your needs.
• We will take care not to use any images or words that intentionally
  cause distress or anxiety.
• We will take care not to cause nuisance or disruption to the public.

• We will manage our resources responsibly and consider the impact of our fundraising on our donors, supporters and the wider public.
• If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint. We will listen to feedback and respond appropriately to compliments and criticism we receive.
• We will have a complaints procedure, a copy of which will be available on our website or available on request.
• Our complaints procedure will let you know how to contact the Fundraising Regulator in the event that you feel our response is unsatisfactory.
• We will monitor and record the number of complaints we receive each year and share this data with the Fundraising Regulator on request.

We have an organisational Privacy Policy, as a well as a specific Fundraising Privacy and Retention Policy that details how we process and store data from our supporters.

• All of the data we collect is done lawfully and either via you as our supporter directly, or via a known and trusted third party
• We use this information in a variety of ways to best inform and support your journey as a supporter of The Haven all of which are detailed in the link above
• We may share this information with a range of external organisations – more about this can be found via the link above]
• All data is secured safely and securely on our systems and we work closely with our IT advisor to ensure this is maintained
• We take steps to ensure that all data is accurate and up to date, and we regularly review the data we store in line with our retention policy
• Supporters can opt out from hearing from us at any time and The Haven team will act on this quickly. More information on this can be found in the link above