VISION
We envision a world that is free from oppression, homelessness, violence, and abuse for all women and children, promoting and upholding human rights for all women and children.
MISSION
We support women and children who are vulnerable to domestic violence, abuse, and homelessness by providing safe, emergency accommodation and community-based support services.
VALUES
We aim to provide safe, high quality support in an environment of dignity and respect. We try to listen and respond with understanding and compassion. We act responsibly with diligence.
What we offer
We offer a range of services and activities to support women and children, including a 24/7 helpline, safe accommodation, support for those living in the local community, advocacy and advice, specialist programmes, counselling and therapy, and children’s services. Not everyone who is supported by The Haven lives in one of our refuges or safe houses. We support many women and children living in their own homes. Our trained staff have a variety of expertise to ensure we can support women and children across a number of different areas.
Click on LEARN MORE to find out about the staff you may come across at The Haven, and exactly what their role is set up to do.
Our person-centred approach
The women and children who we support are at the heart of all we do. We believe that our services should focus on achieving the aspirations of every individual we support and be tailored to meet their needs and unique circumstances. Personalising care and support helps to build confidence and improve independence.
We ensure that they are involved in shaping the service they receive, the wider work of The Haven and local support services. This is done in a range of ways like consultations, feedback and service user groups.
Building confidence & developing independence
Leadership at The Haven
The Haven Wolverhampton is a charity, registered with the Charity Commission of England and Wales. The Haven is overseen by a Board of Trustees who govern the charity, directing how it is managed and run. You can find the most up to date list of our Trustees in our most recent annual accounts on the Charity Commission website. The Haven’s Chief Executive has overarching responsibility for the day-to-day operations of the charity, and reports directly to the Chair of the Board of Trustees.The Chief Executive is supported by a senior management team who have oversight of specific areas of work, namely service delivery, finance and business support, and development activities.
This means we are accredited to deliver training qualifications by AIM Qualifications and Assessment Group.
Our Disability Confident Commitment means we are ensuring inclusive recruitment processes and working practices, furthering our commitment to equality of opportunity. You can find out more about the Disability Confident Commitment here.
Demonstrates the unique quality of dedicated specialist services for women and children survivors. The Standards support dedicated specialist domestic abuse services like The Haven by providing a set of criteria against which we can evidence our quality.
As a living wage employer we are committed to paying our staff the ‘real living wage’ as a minimum. This is the amount needed to meet the actual cost of living in the UK. You can find out more about the Living Wage here
As organisational members of the Helplines Partnership, we meet their good practice criteria and provide support through multiple channels, aiming to improve the wellbeing of everyone we speak to.